Return Policy (1ST SERV GROUP LLC)

We want you to be completely satisfied with your purchase from 1st Serv Group LLC. If for any reason you are not happy with your item, we are here to help! Please read our return policy carefully.

1. Return Period

• You have 15 days from the date of delivery to return your jewelry item for a refund or exchange.

• You have 10 days from the day of delivery for any other item that you purchase with us.

2. Eligibility Criteria

To be eligible for a return:

• The item must be in its original, unused, and unworn condition.

• The item must be returned in the original packaging, including any gift boxes, pouches, certificates, or tags.

• Personalized, engraved, or custom-made items are non-returnable unless they are damaged or defective.

3. Damaged or Defective Items

If you receive an item that is damaged or defective:

• Please contact us at info@1stservbusinessetiquette.com within 7 days of receiving your order.

• Provide your order number and photos of the damaged or defective item.

• We will arrange a replacement or refund at no additional cost to you.

4. Non-Returnable Items

• Items marked as Final Sale.

• Personalized or custom-made jewelry.

• Earrings (due to hygiene reasons).

5. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If approved, the refund will be processed within 7-15 business days to your original method of payment.

6. Return Shipping

• Customers are responsible for the return shipping costs, except in cases of damaged or defective items.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Exchanges

• To exchange an item, please contact our customer service at info@1stservbusinessetiquette.com to confirm availability and process your request.

• The exchange item must also meet the eligibility criteria above.

8. Contact Us

If you have any questions about our return policy, please reach out to our customer service team at info@1stservbusinessetiquette.com or 857-2587307.